Get your free assessment tylor@vitalsco.com

Reviews · Google Business Profile · Customer Win-Back

Get found. Get chosen. Get them back.

Your best customers already think you're good. Google doesn't know that yet. We fix that every month for local service businesses that live and die on the map — flat $497, no contract.

No setup fee. No sales call required to get the assessment.

THE LOCAL 3-PACK Where the call actually comes from 1Summit Exteriors214 reviewsTHIS COULD BE YOU2Cedar Ridge Roofing89 reviews3Northline Roofing47 reviews
Where your next call comes from. Reviews are how you get into those three slots — and how you stay there.

The actual problem

You're good at the job. That's not the part that's broken.

Almost every service business we look at has the same three holes, and not one of them is about the quality of the work. They're all about what happens in the ten minutes after the work is done.

Nobody asks

You finish a job, the customer is thrilled, everyone moves on. The one window where they'd have said something nice in public closes in about four hours. Every time.

Claimed, not managed

Right categories? Services listed? Photos from this year? Posts? Questions answered? A claimed profile is a parked car. Google ranks the ones being driven.

The list goes cold

The cheapest lead you'll ever get already paid you once and liked it. Most owners never contact that list again. Not once.

Silence looks like decline

A profile with no new reviews in eight months tells a searcher the same thing an empty parking lot does. They don't call to check.

47%
of consumers won't use a business with fewer than 20 reviews.
74%
only look at reviews written in the last three months. Old reviews stop counting.
89%
expect the owner to reply. 80% are more likely to buy from a business that replies to every review.

Source: BrightLocal Local Consumer Review Survey, 2026.

Everything, every month
$497 / month
  • Review requests, sent automatically
  • A real reply to every review
  • Google Business Profile managed monthly
  • Monthly win-back of customers who dropped off
  • A one-page report you can actually read
Start with the free assessment

No contract. No setup fee. Cancel by email.

What you're buying

One price, published, same for everybody

Most agencies hide their pricing so they can quote you based on what your truck looks like. Ours is on the website. It's $497 whether you're doing $200k or $2M, because the work takes about the same amount of time either way.

There's no tier above this one and no upsell waiting. If you need paid ads or a new website, we'll point you at somebody who does that well and we won't take a referral fee for it.

We'll tell you not to hire us. If the assessment shows your real problem is something we don't sell, we say so in writing and point you in the right direction.

How it works

Four steps, and three of them are ours

We look at what you've got

Free assessment. Your Google Business Profile, your review position against the three competitors actually beating you, and what's sitting unused in your customer list. You keep the findings whether or not you hire us.

We turn on the review engine

Every completed job triggers a request, in your voice, timed to when people actually respond. No app for your crew. No new step in the field.

We work the profile every month

Categories, services, photos, posts, Q&A, and a real written reply to every review — good or bad — usually the same day it lands.

We win back the ones who dropped off

One email and text campaign a month to past customers who haven't been back. Seasonal, relevant, written in your voice. Usually the fastest revenue in the program.

REVIEW VOLUME Before and after somebody starts asking ENGINE SWITCHED ON Month 1 Month 12 Illustrative. Your numbers depend on job volume and how bad the starting point is.
Volume is flat because nobody is asking, not because customers are unhappy. Switching the ask on is the whole first move.

Who this is for

We work with one kind of business on purpose

Not an industry — a situation. Your next customer finds you by searching. They compare you against two or three others they've never heard of either. And what your last customers said is what decides it. That's the business this is built for. It turns up under a lot of different signs.

13 industries and counting. See the full list →
Don't see yours? The work is the same. Start with the free assessment and we'll tell you straight whether it fits.

Straight comparison

Reputation software vs. somebody doing the work

Software platforms

  • You buy a login and the work is still yours
  • Annual contract, often auto-renewing
  • Generic, copy-paste review replies
  • Onboarding, then you're on your own
  • Features you'll never turn on
  • Price climbs as you add seats and locations

Business Vitals

  • We do the work; there's nothing to log into
  • Month to month, cancel by email
  • Every reply specific to the review it answers
  • Same person every month, who knows your business
  • Three things, done consistently
  • Flat $497. One location, one price.

Half of consumers say a generic or templated reply puts them off a business. A reply only counts if it actually says something.

Questions

The things people actually ask

What exactly do I get for $497 a month?
Three things. One: a review engine that asks every customer, at the right moment, in your voice, and routes them to Google. Two: active management of your Google Business Profile — categories, services, photos, posts, Q&A, and a real reply to every review that comes in. Three: one email and text campaign per month to win back the customers who dropped off — people who already bought from you once.
Is there a contract?
No. Month to month. Cancel with an email and you are done at the end of the billing period. We do not use contracts to keep clients, because a contract that keeps someone who wants to leave is not a business model, it is a hostage situation.
How is this different from Podium or Birdeye?
They sell software and you do the work. We do the work. Their replies go out generic, at scale — and half of consumers say a generic reply actively puts them off, which makes that worse than not replying. Every reply we post is specific to the review it answers. We are also a fraction of the price with no annual commitment.
Do you write fake reviews or filter out bad ones?
No, and we will not. Gating reviews — sending happy customers to Google and unhappy ones to a private form — violates Google's policy and can get your profile's reviews wiped. Everyone gets the same ask. If you have a service problem, more review volume will expose it faster, and honestly, that is useful information.
How fast will I see results?
Review volume moves in the first 30 days because you are finally asking. Map pack movement takes longer — usually 60 to 120 days, and it depends on how competitive your market is and how bad your profile was to start. Anyone who promises you a ranking on a specific date is guessing or lying.
What if I do not have a customer list to email?
Then we start with the review engine and build the list from every new job. Most owners have more of a list than they think — invoices, old CRM exports, a phone full of texts. The assessment will tell you what you actually have.

Find out where you actually stand

The assessment is free and you keep the findings either way. If we think you're better off doing this yourself for now, we'll tell you that.